PRIVACY POLICY

1. Introduction

Rocky Creek Candle Company (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Rocky Creek Candle Company website, make purchases, book experiences, or interact with us online or in-store.

2. Information We Collect

Personal Information

We may collect the following information when you interact with our website or services:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party providers)

  • Transaction & Booking Information

When you purchase products or book a candle-making experience, we may collect:

  • Order details

  • Reservation information

  • Purchase history

  • Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent

3. How We Use Your Information

We use your information to:

  • Process orders and reservations

  • Provide customer support

  • Send confirmations and updates

  • Improve our website and services

  • Send marketing emails (if you opt in)

  • Comply with legal obligations

4. Sharing Your Information

  • We do not sell your personal information.

  • We may share your information with:

  • Payment processors (for secure transactions)

  • Shipping providers (to deliver orders)

  • Marketing/email platforms (for communications)

  • Service providers that help operate our business

  • All third parties are required to maintain the confidentiality of your information.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Enhance user experience

  • Analyze website traffic

  • Remember user preferences

  • You can disable cookies through your browser settings.

6. Email & Marketing Communications

If you opt in, we may send promotional emails about:

  • New products

  • Events and candle-making classes

  • Special offers

You may unsubscribe at any time by clicking the link in our emails.

7. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure.

8. Your Privacy Rights

Depending on your location, you may have the right to

  • Request access to your personal data

  • Request correction or deletion

  • Opt out of marketing communications

  • To exercise your rights, contact us using the information below.

9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, contact:

Rocky Creek Candle Company

330 Town Place

Fairview, TX 75069

Email: info@rockycreekcandles.com

Phone: (972) 363-0173