Here's a list of our most commonly asked questions. If you have a question that we have not answered below, please feel free to email or call us and we'll be more than happy to find that answer for you.
Q. What are your candles made of?
A. We use natural soy wax so that you can have the cleanest burn possible without putting harmful chemicals in the air. We also only use cotton paper wicks because they burn the cleanest. This doesn't mean there won't be soot as that just can't be avoided, but there will be much less as compared to other materials.
Q. How long does it take for my candle to be ready?
A. Making the candle itself is usually pretty quick, most patrons typically spend about 10-20 minutes deciding their fragrances and mixing up the wax. However, the candle needs to cool before it can be moved. This can take 90-120 minutes depending on the size you've chosen.
Q. Can I make the scent stronger/ will it be stronger when I burn it?
A. Unfortunately no, we can't make the scent stronger. There is a bit of science to what we do and adding more fragrance oil compromises the integrity of the wax and how well the candle burns. It's just not safe. The scent will naturally be a little stronger when burned though.
Q. Can I bring my own jar or container?
A. Sadly this is also a no. Because we can't confirm the safety of the container or how well it handles heat, we just do not want to take any risks when it comes to your safety.
Q. I've finally used up my jar that I bought from there. Can I bring it back and reuse it?
A. While we can't reuse jars, we will be more than happy to give you a discount on a new one when you bring your old one back.
Q. Can I bring my dog in with me?
A. Of course! We love all our companions, furry or otherwise. All we ask is that they are well behaved and that if an accident should happen, you clean it up promptly.
Q. My candle is creating soot. Is this normal?
A. Absolutely. A little soot is pretty typical with burning anything. However, if you notice a lot or see smoke, check the following:
- Make sure the wick is only 1/4 inch long. We've found when the wick gets too big that it creates too much heat which is what creates the soot/smoke and burns the candle faster.
- Make sure there are no drafts. Drafts are a candle's worst enemy and will again make it burn faster and smoke more.
- Only burn your candle for 3-4 hours at most at a time. Longer just means everything gets that much hotter and burns that much faster overall. Our goal is keep you enjoying your candle for as long as possible.
Q. I love candles but I'm not allowed to have flames where I live or work. Do you have any other options?
A. You bet! In addition to candles, we also offer wax tarts, reed diffusers, and room sprays.
Q. Do I need to make a reservation or appointment to come in?
A. Usually no, just come on in whenever you like. The only time we ask that you call ahead is if you are bringing a large group of 6 or more people with you, just so we can make sure we are staffed accordingly to help everyone.
Q. Can I have a birthday party or other event here?
A. Sure! We love to party, and are excited to host your celebration here. Just give us a call so we go over all the details of your particular event to make it as fun as possible.
Q. I'm traveling, can I take my candle on an airplane?
A. Easily! We recommend putting it in your carry-on and have it clearly visible for when the agent checks your bag.